Swiss Holiday Park Resort

賓館乾淨整潔，並提供的遊樂場非常好，帶來無限樂趣。

太棒了，下次還會到這裏來住

Overall, the hotel itself, pools, and breakfast were very nice. However, on check out from the hotel, we were told that we owed an additional $200 for “taxes and fees.” We expressed our confusion, given that we payed our full amount at check in and were very careful to avoid anything that would warrant an additional fee. When we asked what these fees were, the desk receptionist (lady with short blonde hair and glasses) said “we accidentally undercharged you on check in” and did not offer us an apology or further explanation. She proceeded to print out a list of the charges that was completely in German. When we used google translate to figure out what these charges were we found that we were charged a “bed making fee” (our beds were unmade during both of our nights),” guest fee x3 (it was only two of us in a double room), and a bunch of other random things we didn’t understand. We returned to the desk a few hours later and the front desk person (someone else) once again couldn’t tell us why we were charged these amounts and agreed that our charges were incorrect. We finally got a partial refund. I do not recommend this resort. They will nickle and dime you at every corner, trying to make you pay for towels, sheets, shampoo, soap etc… Stay away!

The room we stayed in (room 258) was stuffy and opening the windows did not bring fresh air in. Upstairs neighbours kitchen window was right above us: we heard everything they were doing, from early till late. This is a 4 star rated hotel: the room has a kettle, but no tea or coffee, also no tea / coffee cups. When I asked reception about this, they said we are expected to buy everything from the hotel shop. I find this very poor value, and I will not return. It’s a pity because the facilities are good, the staff offer good service and the location is scenic.

Good facilities and pool, however serious food hygiene problems in the restaurant. Flies everywhere, annoying when you sit at a table on surfaces, under the table you cannot relax. At the food buffet I witnessed flies sitting on food - I counted at least 10. I complained to a member of staff and they pointed to these pathetic fans that were the file deterrents! This is a serious food hygiene problem that needs urgent intervention.

These people have no sense of hospitality. Nobody gives a damn about you, the service is non-existent. They're stingy in a way I've never seen anywhere else on earth. You're charged extra for every grain of sugar. Greedy MFs. Example: You are charged 120.00 for cleaning for 4 days' stay (which in itself is enormous; 1 to 2 hours' cleaning should be more than enough). But you still have to wash the dishes, put them away, remove the sheets and throw out the rubbish yourself! And it gets even better, they don't even make the beds at this price, so subsequent guests have to pay extra to have their beds made on arrival! It's nauseating. Restaurant experience: I take the adult buffet, my son the children's buffet. I dared to bite into his slice of pizza, and the waitress snapped at me: "Ach, nicht für Eltern, nur für Kinder!!!" Gestapo-style. As for my dish, which I'd half-filled to sample, she's on the lookout for me, and as soon as I've finished, she takes it away from me straight away. Yes, because here the "buffet" is one dish, basta! So if you want to eat what you're hungry for, be a stickler and fill your plate to the brim. And everything goes with it. Fitness 15.- (supposedly included in the stay), breakfast 27.-!!!! Very clean apartment, it's true, but I'm disgusted by this crappy mentality. Shame on you.

Nice indoor/outdoor pool (=Erlebnisbad) with a quaint Swiss backdrop. Pricing actually affordable, but with that comes some detractions. The main pool is a family experience, so expect lots of kids and noise when school's out. On the day I went, they were applying fresh paint to some indoor walls--the fumes, whilst not overwhelming, were not my idea of fresh air and a healthy spa visit. The big kicker was that on their website they advertise free admission if it's your birthday. It was my birthday and I had the ID to prove it. But there is (since I was last there) a new kiosk system to get your entry bracelet, and the computer menu does not indicate that this discount is available. As I continued through the on-screen purchase process, figuring maybe after each next step a field for discount codes or whatever might turn up--voila! purchase complete and no free entrance. I went up to the towel rental desk and asked about it. Too late she said. I should have asked her first and she couldn't reverse the transaction. And she didn't even give me a break on renting a towel as a consolation gesture. So birthday people, ASK at the desk first.

I booked a three night stay here for myself and son aged 2.5. I found the journey from Zurich airport easy. I took the train to HB then changed to a train to Brunnen. I did switch at Zug. Then the 504 bus to the hotel was 10 minutes from Brunnen station. Overall it took just under 2 hours. There was some confusion at check in. I booked via ********** and assumed I was in the hotel. I was not aware there were apartments, and these are treated differently from hotel guests. After discussing this with management, we agreed I could pay an additional fee to be treated as a hotel guest. This was much better as it included full board food for my son, breakfast for both of us, towels/robes and lots more extras. Had I just been in the apartment, I would have had to check out at 10am whereas hotel/hostel is 11am. Also check in for apartments is at 4pm whereas hotel/hostel in 3pm. Breakfast is charged at CHF 27 per person/per day and children’s meals are CHF 9 per meal. Also, the gym is charged at CHF 15 per person/per day. As you can see it can get very expensive. I found the apartment to be very spacious and comfortable. It was frustrating having to navigate finding the apartment in the dark as the signs were not clear and it was difficult to navigate some steps with the buggy. The restaurant was great for the children’s meals/ Plenty to choose from. The restaurants did get busy but I never booked and was always able to get a table. At lunch I did not want to eat so little one only ate, I felt like the waitresses did not like this and kept asking if I wanted to order something. The kids facilities are the best. The play area is great with lots of fun toys. Sadly parents let their children run unsupervised but that’s not the hotels fault. Ethan also went to TOM’s Happy Club one morning whilst I went to the gym. The pool was also great. Plenty to keep the children entertained. We also enjoyed the cinema room. There isn’t much local to the hotel unless you have a car but we were only there for a few days so it was ok for us. Overall I would recommend this hotel for families. So much to keep children happy. I have shared lots of videos on Tiktok, please search explorewithethan2021 for lots of information.

We stayed for two nights at the hotel with my kids and sister to have a nice short Holiday,but it didnt met our expectations in this hotel. The price is too expensive for what you will recieve. Hotel room is too old and looks dirty😬 even they cleaned it. Toms happy club which is an indoor playroom is too dirty, and toys are already broken😬 Food at the Restaurant can't recommend also. Pool area need also renovation.